GDPR Statement

Privacy Policy


We are currently updating our Privacy Policy to ensure we comply with the new General Data Protection Regulations (GDPR) coming into effect on 25th May 2018.

At various times throughout your interaction with myself at Motion Therapy, you will be asked a number of personal questions which will be documented for treatment purposes only.

Below informs you what information Motion Therapy requests and why, what information is stored and how it is processed.

Appointment Booking


All appointments are booked directly with myself, this can be done online via my website, by phone, email and via Facebook.

Your appointment is then uploaded using our online appointment system. You will be asked to enter your full name, address, date of birth and phone number, and a space for any additional information you wish to inform me about prior to your appointment. The patient management software will then send you a confirmation email, and also sends appointment reminders 24 hours prior to the treatment.

Your personal details are NOT shared or passed on to any 3rd parties. If you choose not to receive email reminders and you miss your appointment, you will be charged the full price of the session.

If you wish for your personal details to be removed from our database, then please contact myself and they shall be removed within 5 working days.

Initial Consultation


During the initial consultation, I require your full name, address and date of birth, so that I am able to identify your medical records correctly and to be able to identify your documents appropriately if there is to be any necessary correspondence with 3rd parties via your authorisation.

If any of your circumstances should change such as current medical issues, change of name or address then please ensure that you inform Motion Therapy so that your records can be updated.

In the consultation process, you will be asked if your personal details can be used by myself only to contact you either by email or text with information such as newsletters, information regarding the services provided or due to a healthcare matter. If you wish for your details to be removed from the database, then please inform me and this shall be processed in the next 5 working days.

Your Medical Records


Motion Therapy is legally required to record any essential clinical and treatment information, that is obtained from you during your initial consultation and subsequent appointments. This is to enable us to have an accurate understanding of the presenting problem(s), and to provide an appropriate treatment and management plan. These records are stored and maintained electronically using our clinic software. Your information is backed-up remotely and access is restricted to only myself on a password protected computer.

Your medical records, and any correspondence such as referral letters and reports based on their contents, are NOT shared with or passed onto any 3rd party, with the exception of other healthcare professionals and only with your consent.

Statutory minimum storage times for medical records and associated correspondence are 7 years after the date of the last appointment.

Data Processing


Motion Therapy stores your name, address, date of birth, email address and contact telephone number using our clinic software. Motion Therapy maintains an electronic copy of the initial consultation which has the above details stored on as well as information regarding your presenting injury, findings and subsequent treatments protocols.

Our software is password protected and held on a secure server, accessible only to myself via a password protected computer. Any paper documentation (medical reports, scans etc), is scanned and stored securely within your patient file and the hard copy will be returned to you. Should we require a paper copy, it will be securely stored in a locked filing cabinet accessible only to myself.

Motion Therapy uses a marketing platform to email such things as Newsletters up and coming events etc. During the consultation phase, patients are asked if they would object to receiving emails to which their information is NOT uploaded. It requires patients full name and email address. If you wish for your details to be removed from this platform, then please contact myself and this shall be done in the next 5 working days.

Namir Al Ashbal
Clinical Director
Motion Therapy

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